If you have relied on Seppelec for the implementation of its process equipment, you will never be feel alone solving any incident; our support program meets your needs at all times and in every situation, coming along with you him throughout the whole life of the facility to provide management and maximize productivity.
Our support program meets your needs in two main courses of action:
- A remote 24-hour technical support service controlled by our specialists who can monitor your equipment and make a diagnosis or a modification of parameters for proper operation of the installation if needed.
- An on-site support team that includes specialists in processes, mechanics, electric and automation that would go immediately to your facilities if needed.
The technical support is complerd with the exclusive issue online software management by Seppelec (SGIS)
through which customers can manage their orders of spare parts, refer to the technical documentation and access production historical reports and other statistical data of the operation in your facilities.