AFTER SALES

We are dedicated to providing our customers with an integrated service that encompasses support in the sale of spare parts, services, and technical assistance.

AFTER SALES

We are dedicated to providing our customers with an integrated service that encompasses support in the sale of spare parts, services, and technical assistance.

After-Sales Department

At Seppelec, our after-sales department is dedicated to providing our customers with an integrated service that encompasses support in the sale of spare parts, services, and technical assistance. Our centralized organization ensures that we meet your needs efficiently and effectively. The key areas of our after-sales department include:

  1. Sale of Spare Parts
    • We offer a comprehensive service for the sale of spare parts or components tailored to meet customer requirements.
    • Wide Range of Suppliers: We collaborate with a diverse array of suppliers to source high-quality parts..
    • Response Time: We guarantee a response to your request within two working days.
    • Flexible Delivery and Collection: We provide flexibility in the delivery or collection of goods to suit your schedule.
    • Alternative Solutions: In case of part discontinuation, we actively search for alternative designs or elements to ensure continuity in your operations.
  2. Support Platform for Resolving Incidents at the Plant
    • Our online ticket management system is designed to streamline the resolution of incidents and process management.
    • Centralized Management: All support requests are processed in a single platform, regardless of the communication channel used.
    • Efficient Incident Resolution: Our system allows for efficient handling and resolution of any issues that arise at your plant.
  3. Maintenance Plans
    • We provide comprehensive and organized services for preventive maintenance and programmed obsolescence to keep your operations running smoothly.
    • Preventive Maintenance: Regular maintenance schedules to prevent unexpected breakdowns and prolong equipment life.
    • Programmed Obsolescence: Strategic planning for equipment upgrades and replacements to ensure continuous operation.
  4. Small Turnkey Projects
    • Our expertise extends to the study and execution of small turnkey projects or extensions to existing equipment.
    • Project Study: Detailed analysis and planning of the project to meet specific requirements.
    • Execution: Professional execution of small projects or expansions, ensuring minimal disruption to your ongoing operations.
  5. 24/7 Service
    • We offer round-the-clock technical support and failure analysis to ensure your operations remain uninterrupted.
    • 24-Hour Support: Our technical support team is available 24/7 to assist you via telephone.
    • Remote Assistance: We provide remote connection capabilities to diagnose and resolve issues quickly and efficiently.
Contact us

Are you interested?

    By choosing Seppelec you are assured of a dedicated after-sales service that not only supports your immediate needs but also helps in maintaining and enhancing your production capabilities. Our comprehensive after-sales services ensure that you can rely on us for ongoing support and continuous improvement of your beverage production operations. Contact us today to learn more about how our after-sales department can benefit your business.